The Prowise Touchscreen has lost all sound, what can I do about this?

Check the following settings in the Prowise Central menu:


  1. Is the volume set at a value higher than '0'?
  2. Is there a physical connection between the Prowise Touchscreen and a pair of earphones?
    - If so, the audio is muted since it is playing through the earphones.

  3. In the settings/audio/output menu, select internal (only audio output via the touchscreen) or both (audio output through earphones and the touchscreen).
    - Or remove the earphones (2) so the sound is no longer muted.

  4. Check whether the output is set to External.
    - If so, the speakers are muted because the sound is set to play though an external speaker.
    - Select 'internal' or 'both' to activate the speakers on the Prowise Touchscreen. 

  5. Check whether the Mute feature is activated.
    - If so, the speakers will be muted.
    - Disable the mute feature to let the sound play through the speakers of the Prowise Touchscreen.

  6. In case the internal PC module is used as source, check:
    - The Windows volume settings
    - Device that is playing (in the Window audio settings)
           Prowise (2 Intel Display Audio)
    - Audio drivers.
           Update the Audio drivers for the Prowise 2 Intel Display Audio device in the Windows device manager.

  7. In case an external PC is used as source, check:
    - The external cabling of the external PC to the Prowise Touchscreen.
    - Whether the Windows volume settings are correct.