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How to Use Picture Login

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Picture Login is a simplified sign-in method designed for younger users, allowing them to authenticate using a sequence of images instead of a traditional password. This method is only available within school-managed networks and must be configured by Prowise. This guide explains how to use Picture Login and what to do if issues arise.

Important Security Considerations

  • Picture Login is only enabled on school-controlled networks to protect student privacy.

  • Picture Login is configured by Prowise GO Engineers or Prowise Service based on agreements.

  • If multiple schools share the same network, users may need to select their school first before proceeding.

  • Whether an account requires a text-based password or a picture password depends on the primary group settings and individual user configuration.

Step-by-Step: Signing in with Picture Login

A. Selecting a School / Group / User

Use the Identify with QR option
If your teacher or administrator has provided you with a printed QR code:

  1. Click the Identify with QR button (see icon in the lower-right of the screen).

  2. Hold your QR code in front of the camera.

  3. Your school, group, and name will be automatically selected.

  4. You will still need to enter your password (text or picture-based) to complete the sign-in.

This method is designed to help younger students quickly and independently navigate the sign-in process.

Manual school/group/user selection

  1. [Optional] Select School
    If your network includes multiple schools:

    • Choose your school from the list.

    • Click Continue.

  2. Select Group

    • Find your class or group from the options displayed.

    • Click on your group to proceed.

  3. Select User

    • Locate your name and avatar.

    • Click your profile to continue to the password screen.

B. Verification: Entering a Password

Users must verify their identity using one of two methods, based on their group and user settings:

1. Text-Based Password

  • If your group or individual settings require a password, enter it in the provided field and click Sign In.

  • Student password requirements are less strict than normal passwords:

    • Minimum 6 characters

    • At least 1 uppercase letter, 1 lowercase letter, and 1 digit

    • Normal password rules are explained in a separate article.

2. Picture Password

  • If picture-based authentication is enabled:

    1. Select the correct sequence of images from the grid.

    2. When the sequence is correct, the user automatically continues.

What Happens If You Enter the Wrong Password?

  • Immediate Feedback: The screen will reset if the entered password (text or picture) is incorrect.

  • Account Locking: If too many incorrect attempts are made, the account may be locked.

    • Picture Login accounts require significantly less failed attempts before locking compared to traditional password-based logins.

    • Locking thresholds can be adjusted by administrators.

Customization Options for Administrators

Administrators can configure several settings via Organization Account Management:

  • Picture Password Settings: Choose the number of pictures required (2-4) for authentication.

  • Visual Customizations: Adjust the number of visible icons per screen for better readability.

  • Account Lock Thresholds: Increasing the number of required pictures can reduce the risk of account locking.

  • Login Type Configuration: Choose whether students authenticate with text-based passwords or picture passwords on a per-student basis.

  • Desktop vs. Mobile Layouts: The number of icons displayed per page can be set separately for desktops and Chromebooks, while mobile layouts remain fixed.

  • QR Code Export: Printable QR codes for use with Identify with QR can be exported via the Group Management page in the Account Management portal.

Troubleshooting

If you encounter issues:

  • Picture Login not available? Ensure you are on a school-managed network.

  • Account locked? Wait for the lockout period or contact an administrator.

  • Forgot your picture password? Ask your teacher or administrator for a reset.

  • QR not working? Ensure the camera is unobstructed and functional. Check if the QR code is still valid.

  • Account locked or CAPTCHA shown? See [What is CAPTCHA / rate limiting / account blocking?] for more information.

For additional troubleshooting, see Troubleshooting Login Issues.