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  1. Prowise - Customer Service
  2. Prowise Presenter
  3. General

General

Quick answer to your question

  • SSO maintenance
  • Error message: An error Occurred
  • Presenter freezes
  • I am experiencing problems using Presenter on a third party touch screen, can you help?
  • When I write with the calligraphy pen and change to another mode, the lines become thin and therefore harder to read.
  • Why do I get a white screen when I want to return to Presenter after taking a screenshot?
  • How can I move and/or copy my files or folders?
  • How do I create a shortcut to Prowise Presenter on my desktop?
  • Can I open up to two tabs in Presenter?
  • How can I delete my own images?
  • Why are my shortcut keys no longer working on MacOS?
  • My text seems to be staggered, how is that possible?
  • Why is the collaboration function no longer visible?
  • How can I share my screen with ProConnect?
  • Why can't I save my file?
  • Why do I get 0000 0000 as a code in ProConnect?
  • How do I use Prowise Presenter in a separate window?
  • Why doesn't the timer expire?
  • Searching for images in media library returns incorrect results, how is that possible?
  • Why is my selected background not displayed?
  • Why does Presenter refresh after a certain period of inactivity?
  • I get the message "Out of memory", what should I do?
  • I get the message "Memory access out of bounds", what should I do?
  • I'm having trouble loading lessons, what can I do?
  • How can I import or export files?
  • How can I create folders myself?
  • How do I add my own pictures or sounds to Presenter?
Products
  • Touchscreens & accessories
  • Personal devices
  • Prowise Presenter
  • Prowise Learn
Working at Prowise

Do you want to be part of a passionate team in an innovative, fast-growing company?

Then we have great news for you: we are hiring. Check out our vacancies and join our team. 

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Need help?

Please contact our customer service. Available from Monday to Friday from 08.00 to 18.00.

service@prowise.com
+44 (0)800 3586054
+31 612 291 893
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