Can I retrieve a secret after opening it?
No, once a secret has been opened, it is permanently deleted and cannot be retrieved. Ensure you copy or save the information before closing the page.
What happens if I forget to copy the generated link?
Safe Share does not store generated links. If you forget to copy the link, you will need to create a new secret.
Can I extend the lifetime of a secret after creating it?
No, once a secret is created, its expiration time cannot be changed. If you need a longer duration, create a new secret with an extended lifetime.
What file types are allowed?
Safe Share supports a variety of file types, including but not limited to:
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Text files: TXT, DOCX, PDF, CSV, XLSX
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Images: JPG, PNG, SVG, GIF, BMP, TIFF
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Configuration & security files: INI, CNF, LOG, PEM, P12
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Some media file types
Restrictions apply based on file type and size. If your file is not supported, consider contacting us for the best course of action.
Can I share a secret with multiple recipients?
No, each secret is created for a single recipient or a specific Prowise group (for customers). If you need to share with multiple people, you must create separate secrets for each.
Can I delete a secret before it is opened?
Yes, after generating a secret, you have the option to delete it before the recipient opens it. This can be done from the confirmation page by clicking ‘Delete’.
What happens if I send a secret link to the wrong person?
If the link has not yet been opened, you can delete the secret to prevent access. Otherwise, the secret cannot be revoked. In such cases, you should immediately revoke or change the secret in the system it belongs to, ensuring that any unintended recipient cannot use the information. Always double-check recipient details before sharing a link.
For detailed instructions on creating and managing secrets, see the ‘How to Create and Manage Secrets’ article.