1. Prowise - Customer Service
  2. Prowise Account
  3. Organisation Account

Getting Started with Organisation Management

Organisation accounts in Prowise provide administrators with tools to manage users, security settings, and organisational policies. This guide outlines the essentials for managing an organisation account and understanding the different administrative roles.

What is an Organisation Account?

An organisation account is used by schools, institutions, and businesses to manage multiple users and enforce security policies. Organisation administrators have access to a set of management tools to configure account settings, assign roles, and oversee user access.

Accessing Organisation Management

To manage an organisation account, you must have the appropriate administrative role. Organisation management tools are accessible via the Prowise Management Portal.

  1. Go to account.prowise.com.

  2. Sign in with an administrator account.

  3. Navigate to the Management Settings section.

Organisation Roles & Permissions

Different administrative roles grant access to different levels of management:

  • Organisation Admin (Package manager):

    • Full access to all settings and user management.

    • Can manage organisation-wide policies and security settings.

    • Responsible for adding and managing organisation administrators.

  • School Admin (Location Admin):

    • Can manage users within a specific school or location.

    • Can add and remove accounts within their assigned scope.

    • May assist users with password resets and basic account recovery.

  • Teachers (Employees in Groups):

    • Can view / manage students in their assigned groups.

    • May have permissions to assist students with password resets (if allowed by organisation policy).

Key Features of Organisation Management

Managing Users

  • Add or remove users within your organisation.

  • Assign roles and permissions based on user needs.

  • Reset passwords for users who require assistance.

Security & Authentication Settings

  • Configure Multi-Factor Authentication (MFA) requirements.

  • Manage Single Sign-On (SSO) providers and domain settings.

  • Enforce security policies for user authentication.

Organisation Policies & Settings

  • Define user access rights and permissions.

  • Manage allowed cloud service integrations.

  • Configure group and location-based user access restrictions.

Next Steps

Once familiar with the basics of organisation management, explore the following guides: