1. Prowise - Customer Service
  2. Prowise Central
  3. Prowise Central 4
  4. Prowise Central Home

YouTube / Google earth app does not work after a reboot

Currently, the YouTube and/or Google Earth app may not work after the screen is rebooted. We are still investigating this problem

For now, we have a temporary solution:

  1. Open the Prowise App store.
  2. Search 'Google Drive' and install the app.
  3. Open Google Drive.
  4. Restart the screen.
  5. Uninstall Google Drive if necessary.
  6. YouTube and Google Earth should now work normally again.

For the TSX G2 and TSone G2, this issue has been resolved in Central 5

For the PWT, you can install the 'YouTube (webapp)' app from the Prowise App Store.

As of Central 6, it has been fixed for all screens.