Are you trying to open the menu by holding down five fingers on the screen?
- Is the gesture feature switched off? If the gesture feature is switched off in the Prowise Central settings menu, it is no longer possible to open the menu by holding down five fingers on the screen. Open the menu with the remote control and go to 'General'. In this menu, switch the toggle 'Menu gesture'.
Are you trying to open the menu with the remote control?
- Is the IR lock enabled in the Central settings menu? The IR lock disables all functions on the remote control. To activate the buttons on the remote control, open the menu with the control button, the menu tab or by holding down five fingers on the screen. Go to the General settings menu in the sidebar. Flip the 'IR lock' toggle.
- Check whether the batteries of the remote control need to be replaced.
Has the menu tab on the right of the screen disappeared?
- This is because the menu tab is switched off in the general settings menu of Central. To activate the menu tab, open the Central menu with the remote control, the control button or by holding down five fingers on the screen. Next, enable the 'menu tab' toggle in the general settings menu.
If you are still unable to open the menu in any of the ways instructed above, restart the screen.