Some TSxG3 (SE) users may experience an issue where the screen unexpectedly performs a right-click when using a stylus with a very thin tip. This behaviour causes a small context menu to appear and can interrupt writing or drawing.
When does this issue occur?
The issue can occur when:
- An external device or OPS module with Windows or ChromeOS is connected to the TSxG3 (SE) via an HDMI + Touch cable or USB-C.
- A stylus with a thin tip is used for writing or drawing.
When does the issue not occur?
The right-click issue does not occur when using:
- Your finger
- A stylus with a thicker tip, such as the green Prowise pen
Using one of these alternatives prevents the unwanted right-click from being triggered.
Temporary solution
Until a software update is available, we recommend using:
- Your finger for touch interactions, or
- The green Prowise pen (or another pen with a thicker conductive tip) for writing/drawing.
These input methods do not cause the right-click issue.
Solution:
This issue has been resolved in Central 7.2, which will be available to everyone this month.