Some TSxG3 (SE) users may experience an issue where the screen unexpectedly performs a right-click when using a stylus with a very thin tip. This behavior causes a small context menu to appear and can interrupt writing or drawing.
When does this issue occur?
The issue may occur when:
- An external device or OPS-module running Windows or ChromeOS. Where the external device is connected to the TSxG3 (SE) via HDMI + Touch cable or USB-C.
- A stylus with a thin pen tip is used for writing or drawing.
When does it not occur?
The right-click issue does not occur when using:
- Your finger
- A stylus with a thicker tip, such as the green Prowise pen
Using one of these alternatives prevents the unwanted right-click from being triggered.
Workaround
Until a software fix is available, we recommend using:
- Your finger for touch interactions, or
- The green Prowise pen (or any pen with a thicker conductive tip) for writing/drawing.
These input methods do not trigger the right-click issue.
We will update this article as soon as new information is available regarding this issue.