Is your screen not turning on or showing no image? Follow these steps to get it up and running again.
- Check the power LED
Look at the LED indicator on the bottom frame or right-hand side of the screen.
🟢 Green – Screen is on
🔴 Red – Standby mode → Press the power button to wake it
⚫ Off – No power → Continue with the steps below
- Check power connections
- Make sure the power cable is firmly connected to both the screen and wall outlet
- Test the wall outlet with another device
- Check if the main power switch is turned on (if applicable)
- Unplug the power cable for 30 seconds and plug it back in
Tip: Avoid using power strips or extension cords while troubleshooting.
- Check the OPS module
- Turn off the screen and unplug the power cable
- Loosen the thumb screws on the OPS module (left side of the screen)
- Remove and firmly reinsert the module until it clicks into place
- Reconnect power and turn the screen back on
Important: Always reseat the OPS module while the screen is powered off.
Still not working?
- Try a different power cable or wall outlet
- Disconnect all external devices (HDMI, USB-C, USB)
- If the LED stays off or keeps blinking, contact your IT admin or Prowise Support