In case the Prowise Classic Line won't start up, please check the following things:
Check the status of the Power LED on the Prowise Classic Line.
The Power LED is turned off:- Is the Power LED turned off? This could mean that there is no electricity supplied to the screen.
Check whether the power switch is on. This switch is located on the left of the screen.
Check whether the power connection between the socket and the Prowise Classic Line is correct.
Check whether the power socket to which the Prowise Classic Line is connected has 220VAC.
When using a Prowise lift system, check whether the lift is working.
If so, check whether the connection between the lift and the screen is correct.
The Power LED is red:
If the Power LED is red, the screen is in standby mode. Check the following things:
- Make sure all USB ports on the right side of the screen are free.
- Turn on the screen by pressing the Power button on the right-hand side of the screen.
In case the Power LED remains red, please contact the Prowise Customer Support.
- By pressing the standby button on the remote control.
In case the Power LED remains red and the Prowise Classic Line does not start up, please contact our Prowise Customer Support.
Also check the battery of the remote control in case it is not working.
- In case the Prowise touchscreen does not turn on despite pressing the relevant buttons on the remote control or pressing the power button, it is possible that the 'block remote control' or 'block buttons' features are activated in the Prowise menu.
The Power LED is green:- Has the LED turned green after pressing the Power On button, but is the screen still not switching on?
Restart the Prowise Classic Line by switching the power switch on and off.